our customer service team

How can we help you?

In order to process your enquiry as quickly as possible, we need the following information: 

• Your customer number
• The item, order, invoice or delivery note number
• and the serial number

Spare parts orders for customers who do not yet have a customer number can only be accepted in writing. Please only submit your customer service requests in writing. Thank you very much – your export team.

You can call up all the relevant service information about the product quickly and easily with the standard QR code on our products. In addition, the product can be connected directly to the CHECK CLOUD with this QR code via the CHECK app – all-in-one digital services and safety on demand.

On the video channel you will find service videos on the use and proper cleaning of the product and the associated spare parts specific to each model variant. This can be called up, simply explained and stored with German and English subtitles via the QR code on the product.